Free shipping on orders of $35 or more. Ships from U.S. warehouses in 1–2 business days.

Shipping policy

Thank you for shopping with HIBOITEC. Please review the shipping policy below for processing times, delivery times, and shipping fees.

Shipping Destinations

We ship to addresses in the United States (all 50 states, including Alaska and Hawaii) and Canada. We do not ship to other countries at this time.

Order Processing

Orders are processed and shipped within 1–2 business days after you receive your order confirmation email (excluding weekends and public holidays). You will receive a separate email once your order has shipped.

Delivery Times

All orders ship via Standard Shipping. Once shipped, delivery typically takes 3–7 business days to addresses in the United States and Canada.

In total, most orders arrive within 4–9 business days of being placed (1–2 business days of processing plus 3–7 business days in transit). Delivery times are estimates and are not guaranteed.

Shipping Fees

  • Orders of $35 or more: free Standard Shipping.
  • Orders under $35: a flat Standard Shipping fee of $9.90.

These rates apply to both the United States and Canada. All amounts are in US dollars. The shipping fee for your order is shown at checkout before you pay.

Delivery Restrictions

  • PO Boxes: Deliveries cannot be made to post office boxes. Please provide a physical street address for shipping.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can follow your shipment's progress on the carrier's website.

If you have not received tracking information within 3 business days after placing your order, please contact our customer service team at support@hiboitec.com.

Delivery Issues

  • Delayed Deliveries: While we strive for on-time delivery, occasional delays may occur due to circumstances beyond our control, such as severe weather, carrier disruptions, or public holidays. We appreciate your understanding and patience.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, contact our customer service team immediately at support@hiboitec.com. We will coordinate with the shipping carrier to resolve the issue and arrange a replacement or full refund.

Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible at support@hiboitec.com. We will make every reasonable effort to accommodate your request, but address changes cannot be guaranteed once order processing or shipment has begun.

Returns & Exchanges

For complete details on returns and exchanges, please see our Refund Policy.

Contact Us

If you have any questions about this shipping policy, please contact our customer service team at support@hiboitec.com.