Contact
Tell us which one it is.
Already ordered
Order number and the email you used. You get the carrier's live status — the same screen we would read back to you.
Return or exchange itThirty days from delivery, unused and in its original packaging. Who pays return shipping is set out case by case, not left to a conversation.
Claim a fixture that failedCoverage listed by material and by part, with the three claim steps. Have one photo of the fault ready before you write — we cannot open a claim without it.
Where to write
Six inboxes.
Order status, shipping, returns, a fixture that stopped working, a warranty claim. Have your order number ready — with it, most claims need only a product name and one photo.
support@hiboitec.com1 business dayWhich fixture, how many, what transformer, whether low voltage is even the right call for your yard. We will tell you when solar is the better answer.
hello@hiboitec.com1 business day · Plan my yardPRO applications, trade pricing, resale certificates, plan and parts list requests. Free account, no minimums.
pro@hiboitec.com1 business day · ApplyReviews, installs on camera, affiliate applications, gifting. Tell us where you post and what you build — we read every one, we do not send a template back.
creators@hiboitec.com3 business daysMedia enquiries, product samples for review, brand partnerships, trade shows. Wholesale and distribution goes here too.
press@hiboitec.com3 business daysAccess, correction or deletion requests, and anything about how we handle personal information.
privacy@hiboitec.comWithin the period the law requires · Privacy PolicyThe company
Registered entity
GEFAN HOLDINGS LIMITED
Unit 15, R/F, Kam Teem Industrial Building
135 Connaught Road West, Sai Ying Pun
Hong Kong
Hours
Monday to Friday, 9am–6pm Pacific.
We reply within one business day.
Orders ship from U.S. warehouses in 1–2 business days.
Shipping from
U.S. warehouses. Free express shipping over $35 within the contiguous United States.
Shipping policy
