Free shipping on orders of $35 or more. Ships from U.S. warehouses in 1–2 business days.

Contact

Tell us which one it is.

Already ordered

Track your order

Order number and the email you used. You get the carrier's live status — the same screen we would read back to you.

 Return or exchange it

Thirty days from delivery, unused and in its original packaging. Who pays return shipping is set out case by case, not left to a conversation.

 Claim a fixture that failed

Coverage is listed by material and by part in the Warranty Policy. To start a claim, use Product Support & Registration or email support@hiboitec.com with your order number and product name. Have one photo of the fault ready; if you use the form, send the photo by email for claim review.

Where to write

Six inboxes.

Orders & after-salesYou bought from us

Order status, shipping, returns, a fixture that stopped working, a warranty claim. Have your order number ready — with it, most claims need only a product name and one photo.

support@hiboitec.com1 business day · Product support & registration
Before you buyYou are still deciding

Which fixture, how many, what transformer, whether low voltage is even the right call for your yard. We will tell you when solar is the better answer.

hello@hiboitec.com1 business day · Plan my yard
TradeYou install for a living

PRO applications, trade pricing, resale certificates, plan and parts list requests. Free account, no minimums.

pro@hiboitec.com1 business day · Apply
Creators & affiliatesYou make content

Reviews, installs on camera, affiliate applications, gifting. Tell us where you post and what you build — we read every one, we do not send a template back.

creators@hiboitec.com3 business days
Press & partnershipsYou are writing about us

Media enquiries, product samples for review, brand partnerships, trade shows. Wholesale and distribution goes here too.

press@hiboitec.com3 business days
PrivacyYour data

Access, correction or deletion requests, and anything about how we handle personal information.

privacy@hiboitec.comWithin the period the law requires · Privacy Policy

The company

Registered entity

GEFAN HOLDINGS LIMITED
Unit 15, R/F, Kam Teem Industrial Building
135 Connaught Road West, Sai Ying Pun
Hong Kong

Hours

Monday to Friday, 9am–6pm Pacific.
Orders, after-sales, pre-sales and trade enquiries: we reply within one business day. Creator and press enquiries: within three business days. Privacy requests: within the period the law requires.
Orders ship from U.S. warehouses in 1–2 business days.

Shipping from

U.S. warehouses. Free Standard Shipping on orders of $35 or more to the United States (all 50 states) and Canada. Orders under $35: $9.90.
Shipping policy