| What it is made of | Term | On the coast | What we replace | Covered · Not covered |
|---|---|---|---|---|
|
Die-cast aluminum fixtures Die-cast aluminum fixtures; see the material listed for the product |
10 yr
|
10 yr — not shortened. 70–100 μm powder coat, 500 h salt-spray tested. | The fixture. When the failure is the bulb, the bulb. | Covered: peeling, blistering, corrosion through the coat; a failed socket or gasket; a driver that quits. Not: mower or trimmer strikes, wrong voltage, normal weathering. |
|
Solid brass fixtures Solid brass fixtures |
Lifetime
|
Lifetime. Brass does not fail this way. | The fixture. | Covered: a failed socket, gasket or casting. Not: patina — it is weathering, not a defect; external force. |
|
Stainless steel fixtures & housings Stainless steel fixtures and housings |
10 yr
|
10 yr. | The fixture or the housing. | Not: external force, wrong voltage, modification. |
|
LED bulbs sold by HIBOITEC G4 · MR16 |
1 yr
|
— | The bulb. | Bulbs sold by HIBOITEC are covered for one year. Bulbs we did not sell are not ours to cover. |
|
Transformers · wire · connectors |
10 yr / 1 yr
|
— | The unit. | Transformers, including photocells and timers, and landscape wire: 10 years. Connectors: 1 year. |
Use the voltage and AC/DC input specified for the exact product. Dedicated-power kits use their supplied power supply. Connection outside the product’s rated input or to the wrong power supply is not covered.
What covered means
We replace the light that failed, not the promise. A replacement fixture — or, when the failure is the bulb, a bulb — ships from our U.S. warehouse. For most claims we do not need the old one back.
Why ten years on the coast
Most aluminum warranties shorten at the shoreline. Ours does not, because the coating is specified for it: a 70–100 μm powder coat on die-cast aluminum, tested to 500 hours of salt spray. Peeling, blistering or corrosion through the coat is covered for the full ten years, inland or coastal. Brass is covered for life because brass does not fail that way; it weathers to a patina, and patina is not a defect.
Not covered
- Damage from external force — mowers, string trimmers, vehicles, tools, falling branches.
- Wiring outside the input rating for the exact product, or connection to the wrong power supply.
- Modification, or disassembly beyond the serviceable parts.
- Submersion of fixtures not rated for it.
- The normal weathering of any finish, including brass patina.
- Bulbs not sold by HIBOITEC.
Out of warranty
Replacement G4 and MR16 bulbs are stock sizes. Individual fixture availability depends on the model; fixed-count kits are not all sold singly. Contact support for the replacement options for your product.
Questions
Is the warranty shorter near the coast?
Is the warranty shorter near the coast?
No. Ten years on die-cast aluminum, coastal or inland. The 70–100 μm coat is specified for salt air and sprinklers and tested to 500 hours of salt spray; coating failure is covered for the full term.
Do I have to send the fixture back?
Do I have to send the fixture back?
For most claims, no. Email the order number, the product name and one photo; the replacement ships from the U.S. warehouse.
The mower clipped a light. Is that covered?
The mower clipped a light. Is that covered?
External force is not covered. Individual fixture availability depends on the model. Contact support with the product name for the replacement options for a fixed-count kit.
My black finish is fading. Is that a defect?
My black finish is fading. Is that a defect?
Peeling, blistering or corrosion through the coat is a defect and is covered for ten years. Even, gradual weathering of a finish is not. Brass turning to patina is not a defect either — it is what brass does.
Are commercial installations covered the same way?
Are commercial installations covered the same way?
Yes. Residential and commercial installations carry the same terms — the same terms for the same product.
Which bulbs are covered?
Which bulbs are covered?
Bulbs sold by HIBOITEC — G4, MR16 — for one year. Bulbs from the hardware store are not ours to cover, and they do not affect the warranty on the fixture.
What counts as the wrong voltage?
What counts as the wrong voltage?
Input outside the rated voltage or AC/DC type for the exact product. Dedicated-power kits use their supplied power supply. Check the product page and label; one voltage range does not cover the whole catalog.
When does the term start, and what do I need to keep?
When does the term start, and what do I need to keep?
On the delivery date. Keep the order number; it is the only paperwork we ask for. Registration is not required for warranty coverage.
How do I claim?
How do I claim?
Email support@hiboitec.com with your order number, the product name and one photo. You can also start through Product Support & Registration; send the photo by email for claim review. We answer within one business day, Monday to Friday, 9 am – 6 pm Pacific Time.
What about transformers, wire and connectors?
What about transformers, wire and connectors?
Transformers, including photocells and timers, and landscape wire are covered for ten years. Connectors are covered for one year. Residential and commercial carry the same terms.
