Refund policy
Thank you for choosing HIBOITEC. We guarantee all HIBOITEC products undergo strict inspection by our quality control specialists prior to shipment. Should you have any questions after receiving your item(s), please contact us via email: support@hiboitec.com.
The following Return & Refund Policy applies to all HIBOITEC products.
Return Policy
We offer a 30-day return window, meaning you may submit a return request within 30 calendar days after receiving your goods. We will respond to your email return request within 24 hours.
For an ordinary return, including a change of mind, your merchandise must be in the same condition as when delivered: unused, undamaged, with original tags and intact original packaging.
Please provide your receipt or proof of purchase when submitting any return request.
Quality-related claims are reviewed under the applicable terms below. The unused-item condition requirements above do not apply to quality-related claims; an item does not have to be unused or free of the reported damage or defect for us to review it. Returns caused by a HIBOITEC error are handled under the applicable seller-responsibility terms below.
Shipping Costs
Return shipping fees will be covered by either HIBOITEC or the customer, subject to the circumstances outlined below.
When HIBOITEC Covers Return Shipping Fees
HIBOITEC will bear return shipping charges if the return is caused by our error.
Examples of such scenarios include:
- Goods arrive defective and cannot be repaired via replacement spare parts
- We shipped the incorrect item(s)
- We delivered the order to the wrong address
- We processed duplicate orders
- The product malfunctions within the 30-day return window (provided the customer installed and operated the item strictly per the user manual instructions)
Special Note: For items with manufacturing defects, customers must return goods to HIBOITEC’s designated US warehouse, with HIBOITEC covering associated shipping fees. However, if your return address differs from the original delivery address (e.g. original delivery within the US, return sent to a remote US location or international destination) resulting in shipping costs exceeding HIBOITEC’s original outbound freight charge, the customer shall be liable for all excess shipping fees.
Important Reminders
For a quality-related claim involving damage or a defect, please provide supporting photos or video so we can assess the issue. Defect evidence is required for quality claims only, not for an ordinary return of an unused item.
Missing defect evidence does not automatically classify a return as a change-of-mind return or determine who pays return shipping. Quality-related eligibility and shipping responsibility depend on the circumstances confirmed during our review. Ordinary unused-item returns are assessed separately under the Return Policy above.
If a defective item issue can be resolved simply by sending replacement spare parts and step-by-step repair guidance (an alternative customers may find more convenient), we will offer free replacement components to avoid customers shipping back large, heavy goods.
Once we receive and inspect approved returned merchandise and confirm that it meets the applicable return requirements, we will process your refund within 3 business days.
When the Customer Covers Return Shipping Fees
- Customers pay return shipping for non-quality returns, such as a change of mind or customer error, except where the return results from a HIBOITEC error covered above. Rates vary by region.
- HIBOITEC will provide a pre-paid return shipping label to customers, with corresponding freight charges deducted from your final refund amount.
- After the 30-day return window expires, customers with defective or faulty products may utilize HIBOITEC’s Warranty Policy for repairs; refer to our full Warranty Policy for complete details.
Return Shipping Address
We maintain multiple warehouse locations for return processing. Please email our customer service team at support@hiboitec.com to obtain the correct return address for your item.
Refund Policy
You may request a return within 30 calendar days of receiving your order if it meets the ordinary unused-item return requirements or the applicable quality-related or HIBOITEC-error conditions in this policy. Please retain your receipt or purchase confirmation for validation. Approved returns qualify for a full refund, less any return shipping charges payable by you under this policy.
Upon receiving and inspecting your returned shipment, we will notify you of your refund approval status. If approved, funds will be automatically refunded to your original payment method within 3 business days. Please allow additional processing time for your bank or credit card provider to post the refund to your account.
The following quality-related issues may qualify for a return and refund within the 30-day window. This list does not exclude ordinary unused-item returns that meet the conditions above. Returns caused by a HIBOITEC error are also handled under the seller-responsibility terms above.
- Within 30 days of delivery, the product sustains transit damage and you can provide valid visual damage evidence
- Within 30 days of delivery, the product materially deviates from key specifications described in our product listing
- Within 30 days of delivery, the product develops non-human-induced performance malfunctions.
Order Cancellations
HIBOITEC typically dispatches all orders within 1–2 business days. To cancel your order, contact us as soon as possible. If your order has not yet shipped, refunds will be issued within 12 hours of your cancellation request.
If you cancel an order that has already shipped, you must refuse delivery of the package. Refunds will be processed within 3 business days after the package is returned to our warehouse.
All cancellation requests should be sent to support@hiboitec.com.
Additional Information
For full details regarding our privacy practices, general inquiries, or formal complaints, please reach out to us via email at support@hiboitec.com.
