| What it is made of | Term | On the coast | What we replace | Covered · Not covered |
|---|---|---|---|---|
|
Die-cast aluminum fixtures Path lights, spotlights, well lights, deck, hardscape and pond lights |
10 yr
|
10 yr â not shortened. 70â100 ÎŒm powder coat, 500 h salt-spray tested. | The fixture. When the failure is the bulb, the bulb. | Covered: peeling, blistering, corrosion through the coat; a failed socket or gasket; a driver that quits. Not: mower or trimmer strikes, wrong voltage, normal weathering. |
|
Solid brass fixtures Brass path lights, spotlights and pond lights |
Lifetime
|
Lifetime. Brass does not fail this way. | The fixture. | Covered: a failed socket, gasket or casting. Not: patina â it is weathering, not a defect; external force. |
|
Stainless steel fixtures & housings Stainless transformers, hardware |
10 yr
|
10 yr. | The fixture or the housing. | Not: external force, wrong voltage, modification. |
|
LED bulbs sold by HIBOITEC G4 · MR11 · MR16 |
1 yr
|
— | The bulb. | A two-dollar consumable from any hardware store; the socket outlives it â that is the point. Bulbs we did not sell are not ours to cover. |
|
Transformers · wire · connectors |
See product card
|
— | The unit. | The term is printed on each product card. |
Rated input for all 12 V fixtures: 12â15 V AC or 12â24 V DC. Wiring outside that range, or a transformer of the wrong type, is not covered.
What covered means
We replace the light that failed, not the promise. A replacement fixture â or, when the failure is the bulb, a bulb â ships from our U.S. warehouse. For most claims we do not need the old one back.
Why five years on the coast
Most aluminum warranties shorten at the shoreline. Ours does not, because the coating is specified for it: a 70â100 ÎŒm powder coat on die-cast aluminum, tested to 500 hours of salt spray. Peeling, blistering or corrosion through the coat is covered for the full five years, inland or coastal. Brass is covered for life because brass does not fail that way; it weathers to a patina, and patina is not a defect.
Not covered
- Damage from external force â mowers, string trimmers, vehicles, tools, falling branches.
- Wiring outside 12â15 V AC / 12â24 V DC, or connection to a transformer of the wrong type.
- Modification, or disassembly beyond the serviceable parts.
- Submersion of fixtures not rated for it.
- The normal weathering of any finish, including brass patina.
- Bulbs not sold by HIBOITEC.
Out of warranty
Every fixture is sold singly or in small packs, and every bulb is a stock size. When a light finally goes, you replace one light, not the set; when a bulb goes, it is a two-dollar part from any hardware store. That is not a warranty. It is how the line was built.
Questions
Is the warranty shorter near the coast?
Is the warranty shorter near the coast?
No. Five years on aluminum, coastal or inland. The 70â100 ÎŒm coat is specified for salt air and sprinklers and tested to 500 hours of salt spray; coating failure is covered for the full term.
Do I have to send the fixture back?
Do I have to send the fixture back?
For most claims, no. Email the order number, the product name and one photo; the replacement ships from the U.S. warehouse.
The mower clipped a light. Is that covered?
The mower clipped a light. Is that covered?
External force is not covered. But every fixture is sold singly, so you replace the one light the mower found, not the run.
My black finish is fading. Is that a defect?
My black finish is fading. Is that a defect?
Peeling, blistering or corrosion through the coat is a defect and is covered for five years. Even, gradual weathering of a finish is not. Brass turning to patina is not a defect either â it is what brass does.
Are commercial installations covered the same way?
Are commercial installations covered the same way?
Yes. Residential and commercial installations carry the same terms â the same five, ten, lifetime and one.
Which bulbs are covered?
Which bulbs are covered?
Bulbs sold by HIBOITEC â G4, MR11, MR16 â for one year. Bulbs from the hardware store are not ours to cover, and they do not affect the warranty on the fixture.
What counts as the wrong voltage?
What counts as the wrong voltage?
Anything outside 12â15 V AC or 12â24 V DC, or a transformer of the wrong type. A standard 12 V landscape transformer â ours or another brand's â is fine.
When does the term start, and what do I need to keep?
When does the term start, and what do I need to keep?
On the delivery date. Keep the order number; it is the only paperwork we ask for.
How do I claim?
How do I claim?
Email office@hiboitec.net with your order number, the product name and one photo. We answer within one business day, Monday to Saturday, 9:00â18:30 CST.
How do I claim?
How do I claim?
Their term is printed on each product card. Residential and commercial are the same.
